Refund policy

14 days to change your mind

You can ask for a full refund of your first payment, monthly or in one go, within 14 days of it, without giving a reason, even if you have already used full access.

Your first 6 sessions are free and need no payment method: there is nothing to refund until you subscribe.

How to ask for a refund

From Paddle’s confirmation email, or at https://paddle.net, find your order and request the refund.

You can also write to us at contact@pantari.com, from the address used for the purchase: we pass the request on to Paddle.

Paddle, the Merchant of Record for your order, refunds to the payment method you used. How long it takes to show on your account depends on your bank.

After the refund

The subscription stops and full access closes. Your account and your data remain yours: you can export or erase them in the app, under “My data”.

After 14 days, and the following months

Later payments are not refunded, but you can cancel at any time: the subscription stops at the end of the paid month and no further charge is made.

Refunds on simple request end. Your statutory rights remain intact: if Pantari does not work as described and we cannot fix it, you are entitled to a price reduction or a refund. Write to us at contact@pantari.com.

Nothing in this policy limits the rights your country’s law guarantees you. Paddle’s policy also applies: https://www.paddle.com/legal/refund-policy.